Returns & Replacements
We accept returns via post only.
RETURNS POLICY So they didn't like the present you got them, it didn't fit or they would prefer something else. If you're worried that you can't send stuff back to us after then worry no more! For all returns we offer a full refund on returns within 14 days of the shipping date. We only offer refunds on merchandise that has been unworn therefore if you are returning merchandise you need to ensure the labels and packaging are intact.
All you need to do is let us know by email: firstname.lastname@example.org
If the goods arrive faulty or damaged, we will meet the cost of return and will replace or exchange such goods. It is free if we post the item back to you. In all other circumstances, we will exchange the goods or refund you the amount which you paid for the goods, but we will not refund any costs to return the goods to us or the delivery charge.
After the 14 day refund period has elapsed, we operate an exchange only policy for a period of 14 days after purchase. We may extend this time limit during Christmas or other holidays, when there will be a written notice on the website.
This policy is in addition to any statutory rights which you have as a consumer. Goods which are returned in an unsaleable condition will be returned to you. Please do not return anything which has been worn, is without tags, covered in animal hairs, smells of cigarettes or perfume or is stained/damaged in any way. We are unable to accept goods after the returns time has elapsed. All returned goods are scrutinised and will be sent straight back if they do not meet our returns standards. Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped. Please include details of the reason for the return, including full description of any faults or errors. This will ensure that you receive your refund or replacement goods promptly.
Please make sure that you have addressed the package clearly.
Returns should be sent to by RECORDED DELIVERY to:
Unit 17, 2nd Floor
35 Oldham Street
You should obtain a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).